Question 1

How do I make an appointment?

Accepted Answer

Complete the online appointment form. Our team will contact you within 1 business day to confirm availability and schedule your visit.

Question 2

Do you take my insurance?

Accepted Answer

We accept Empire Blue Cross Blue Shield, Aetna, Cigna, Oxford/UnitedHealthcare, Oscar Health, and Maryland Medicaid in the states indicated. Specific coverage depends on your plan. Self-pay is also available.

Question 3

What states can you see me in?

Accepted Answer

We are licensed in 28 states. The consultation must take place while you are physically located in one of those states at the time of the visit.

Question 4

Is telepsychiatry secure?

Accepted Answer

Yes. All consultations take place over a HIPAA-compliant, encrypted video platform.

Question 5

Can you prescribe controlled medications by telemedicine?

Accepted Answer

Some psychiatric medications can be prescribed via telemedicine under current federal and state regulations. Others — particularly Schedule II controlled substances such as certain ADHD medications — may require an in-person evaluation first or coordination with a local provider. We will discuss your specific situation at your first visit.

Question 6

What conditions do you treat?

Accepted Answer

Depression, anxiety, bipolar disorder, ADHD, substance use disorders (alcohol, opioids, stimulants, cannabinoids), insomnia, and other common adult psychiatric conditions.

Question 7

Who is eligible for ketamine treatment?

Accepted Answer

Intranasal ketamine (Spravato) is FDA-approved for treatment-resistant depression. Eligibility is determined through clinical evaluation and depends on treatment history, concurrent medical conditions, and insurance criteria.

Question 8

Do you offer therapy?

Accepted Answer

Our practice focuses primarily on psychiatric evaluation and medication management. We coordinate with outside therapists when appropriate, and offer therapy sessions based on availability.

Question 9

What if I'm in crisis?

Accepted Answer

Vando Telehealth is NOT an emergency service. If you are in crisis or having thoughts of harming yourself, call 988 (Suicide & Crisis Lifeline) or 911 immediately.

Question 10

How much does it cost without insurance?

Accepted Answer

Self-pay rates vary by visit type (initial evaluation vs. follow-up). Contact us for a specific quote before your first visit.

Frequently asked questions.